Complaints Policy | Policies & Procedures | Sunnymead Kids - Sunnymead Kids, Ofsted outstanding childminder in Houghton, Cambridgeshire.

Complaints Policy

At Sunnymead kids we aim to provide the highest quality of care for your child.

Should there be any aspect of my service you are not happy with, please bring it to my attention.

You can raise a concern verbally or via the complaints form in the first instance.

All concerns will be confidential
Every effort will be made to resolve the issue through frank and open discussion and at the first stage informally.
If your concerns/complaints are not dealt with to your satisfaction then a formal complaint should be made in writing.
This will be investigated by OFSTED & advice will be sought from relevant professional bodies.
All complaints will receive a reply from Sunnymead kids within 28 days. (This could be subject to change depending on the nature of the complaint).
A record of this complaint will be kept for 10 years
If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with me you should contact Ofsted on 0300 123 1231

I have a mandatory duty to investigate all complaints relating to the national standards for childminding.

I will keep a written record of all complaints, recording the following:

 Name of person making the complaint.

 The national standard(s) to which the complaint relates.

 Nature of the complaint.

 Date and time of the complaint.

 Action taken in response to the complaint.

 The outcome of the complaint investigation (for example, ways the service has improved).

 Details of the information and findings that were given to the person making the complaint (which should have been provided to them within 28 days), including any action taken.

 A summary of the complaint to provide on request to any parent of a child for whom I act as a childminder and Ofsted or CSIW.

Records will be kept for 10 years.

If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with me you should contact Ofsted on 0845 601 4772

Complaints Procedure

I will keep a written record of all complaints, recording the following:

Name of person making the complaint and the child involved.
Nature of the complaint.
Date and time of the complaint.
Action taken in response to the complaint.
The outcome of the complaint investigation (for example, ways the service has improved).
Details of the information and findings that were given to the person making the complaint (which should have been provided to them within 28 days), including any action taken.
A summary of the complaint to provide on request to any parent of a child for whom I act as a childminder and Ofsted or CSIW.

Records will be kept for 10 years.

If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with me you should contact Ofsted on 0300 123 1231